Hokki99 is fully committed to protecting the privacy and personal data of all members. This document transparently explains how we collect, use, store and protect your information according to the highest digital security standards.
Six concrete steps we take every day to protect your information
All data transmitted between your device and hokki99 servers is protected with 256-bit SSL encryption — the same security standard used by world-class banking institutions.
Your personal information and financial data are stored in a protected database with additional encryption layers. Internal access is also restricted to authorized personnel only.
Only authorised personnel with a legitimate business need may access members' personal data. All access is automatically logged for security audit purposes.
Hokki99 has never sold, rented or shared member personal data with third parties for marketing purposes. Your data belongs to you, not to us as a commercial asset.
Members who wish to delete their account and all associated data may submit a request to hokki99 customer support. Requests are processed within the timeframe stipulated under PDPA.
All hokki99 data management practices fully comply with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary privacy law protecting Malaysians.
By registering or continuing to use the hokki99 platform, you consent to the collection and use of your personal data in accordance with this Privacy Policy. Please read it carefully and contact us if you have any questions.
Hokki99 ("Platform", "We") cares about the privacy of every member who trusts us with their personal information. This Privacy Policy clearly explains how we handle your data — from how it is collected, how it is used, to whom it may be disclosed and how it is protected from security threats.
This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We are committed to full transparency in all our data management practices and to respecting your privacy rights.
This document applies to all users who register or use the hokki99 platform, including through the official website and mobile app. Continued use of our platform following any amendments to this Privacy Policy constitutes acceptance of the updated terms.
Hokki99 collects the personal data necessary to provide platform services securely and in accordance with legal compliance requirements. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identification Data | Full name, date of birth, IC number, citizenship | Registration form, KYC |
| Contact Data | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account details, transaction records, deposit/withdrawal history | Platform transactions |
| Technical Data | IP address, device type, operating system, web browser | Collected automatically during use |
| Behavioural Data | Game history, play time, favorite games | Platform activity |
| KYC Documents | Copy of MyKad, verification selfie, bank statement | Identity verification process |
Hokki99 only uses collected personal data for the following legitimate and stated purposes:
You may opt out of marketing communications at any time by updating your notification preferences in your account settings. This does not affect essential operational communications related to your account and transactions.
Hokki99 does not sell, rent or share your personal data with third parties for marketing purposes without your consent. However, we may share required data with the following parties for legitimate operational reasons:
All third parties we work with are subject to strict data confidentiality agreements and are required to comply with this Privacy Policy and applicable data protection laws.
Hokki99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction:
All communications between your device and hokki99 servers are protected with TLS 1.3 protocols and 256-bit SSL encryption — intercepted data cannot be read by any party.
Sensitive data stored in the hokki99 database — including KYC information and financial details — is encrypted with AES-256 before storage.
A strict access control system ensures that only personnel with legitimate work requirements can access member personal data. Every access is recorded in audit logs that are reviewed regularly.
Hokki99's IT security team monitors systems continuously to detect and respond to any cyber threats or intrusion attempts in real time.
Hokki99 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following types of cookies are used:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
As a hokki99 member, you have the following rights regarding your personal data under Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 21 business days.
If your personal data is inaccurate or outdated, you have the right to request correction. Updates can be made through account settings or by contacting customer support.
You may request the deletion of your personal data when it is no longer required, subject to record-keeping obligations prescribed by law.
You may withdraw consent for certain data processing at any time, though this may affect your ability to use some platform services.
You have the right to object to the processing of your personal data for direct marketing purposes. Such requests will be honoured without any penalty to your account.
To submit any requests regarding your data rights, contact hokki99 customer support via live chat operating 24/7. Provide your account number and the type of request required. We will process your request within the timeframe specified under PDPA.
Hokki99 only retains personal data for as long as necessary for the stated purposes or as required by Malaysian law:
Hokki99 strictly does not provide services to individuals under 18 years of age. We do not knowingly collect or process children's personal data. If we discover that a child's data has been collected without our knowledge, immediate steps will be taken to delete that information and close the account concerned.
If you suspect that someone under the age of 18 is using the hokki99 platform, please notify our customer support immediately via live chat. We will take prompt action to investigate and address the situation.
Hokki99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements or other operational reasons. Any material amendments will be communicated to members via in-account notification or registered email at least seven days before the amendment takes effect.
It is your responsibility to review this page periodically. Continued use of the hokki99 platform following any amendments constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document will always reflect the current effective version.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how hokki99 handles your personal data, please do not hesitate to contact us. The hokki99 customer support team operates 24 hours a day, 7 days a week, and is ready to assist you in Malay, English, and Chinese.
You may also refer to the FAQ us for answers to the most frequently asked questions about privacy and data security. For any formal complaints regarding data protection, you are also entitled to contact the Department of Personal Data Protection Malaysia.
Hokki99 protects your privacy with banking-grade encryption. Register today and enjoy a safe, fair and trusted gaming experience.
By registering, you agree to the Privacy Policy and Terms and Conditions hokki99.